Partnering for Social Impact and Trust
Devbase helps asset owners and operators earn and maintain social license by embedding engagement, benefit-sharing, and impact management into every stage of project development and delivery.
Our experience spans large-scale renewable energy, water, and transport infrastructure — supporting stronger communities, informed stakeholders, and resilient projects.
Gold Coast Light Rail
Client: Queensland Department of Transport and Main Roads
Scope: Urban transport corridor upgrade through high-profile precincts
Consultant Role: Managed engagement across sensitive and high-profile stakeholders, collaborating with businesses and residents in contested environments to minimise disruption and maintain trust.
Outcome: Delivered a cohesive communications strategy that preserved community relationships and ensured continued support for one of Queensland’s most significant transport projects.
Gold Coast 2018 Commonwealth Games
Client: City of Gold Coast
Scope: City-wide communications and readiness program
Consultant Role: Designed and delivered the Community Readiness Program to prepare businesses and residents for changes during Games time, including access, transport, and security impacts.
Outcome: High public preparedness and collaboration across the city enabled smooth delivery of a globally visible event.
Queensland Hydro – Borumba Pumped Hydro Project
Client: Queensland Hydro
Scope: Early-stage engagement for major renewable energy infrastructure
Consultant Role:
- Designed a framework for sensitive receptors integrating SIA and engagement planning.
- Developed a stakeholder relationship model for managing priority stakeholders.
- Led implementation of a longitudinal sentiment study to baseline trust and perceptions.
Outcome: Established an evidence-based foundation for long-term engagement and regional relationship management.
Queensland Hydro – Corporate
Client: Queensland Hydro
Scope: Enterprise-level stakeholder performance governance
Consultant Role: Developed corporate governance frameworks for stakeholder engagement, including CRM management, reporting, policies, and complaints handling.
Outcome: Delivered a structured, transparent governance model enabling consistent, measurable engagement performance across the organisation.
Powerlink Queensland
Client: Powerlink Queensland
Scope: Internal communications and service transparency
Consultant Role:
- Developed an internal communications strategy to improve divisional engagement.
- Completed detailed customer mapping to clarify service relationships and education.
- Created service-based collateral to improve internal and external customer interactions.
Outcome: Improved collaboration, visibility, and customer satisfaction across Powerlink’s stakeholder network.
Southern Regional Water Pipeline
Client: SEQ Water Alliance
Scope: High-impact linear infrastructure with extensive community interface
Consultant Role: Led engagement with over 20,000 residents across multiple local government areas, ensuring consistent and responsive communications.
Outcome: Delivered cohesive engagement and maintained project momentum across a complex, multi-jurisdictional delivery environment.
Queensland Department of Transport and Main Roads
Client: TMR
Scope: Strategic transport network planning
Consultant Role: Developed public-facing collateral translating technical information into accessible content for community consultation.
Outcome: Enabled informed participation and enhanced understanding of long-term transport network upgrades.
